Webinar Delivering content experiences that convert for Black Friday and beyond — with Bynder, Akeneo, and Contentful

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Delivering a dedicated, personalized experience to 4000+ clients across 55 countries

Our three pillars to success

Our teams of customer advocates are always there to provide you with long‑term support that matches the needs of your business now, and as you grow and evolve.

Dedicated onboarding

As the main point of contact until your platform is launched, we collaborate closely with you to set up a future-proof, scalable portal tailored to your business needs. Here at Bynder, we apply industry best practices that have been repeated and perfected over time to provide use-case-driven solutions that help you meet your goals.

  • A dedicated team of true product experts providing personalized consultancy
  • Use-case-driven, customized support to each customer
  • Technical implementation and training
Dedicated onboarding

Customer success

Our goal is the same as yours—driving adoption and ROI. Once your portal is set up, we provide expert advice based on your specific and evolving use-case so you can benefit from our culture of continuous innovation and get the most out of your partnership with Bynder.

  • Deeply consultative approach to building and maintaining your Bynder DAM
  • Customer-inspired product roadmap
  • Advice on strategy, communication, and driving adoption
Customer success

Ongoing customer support

Help is always at hand with our dedicated, in-house support team. Our fast and knowledgeable product and technical experts offer personalized support to make sure your needs are met timely and effectively.

  • Designated Support Engineer
  • 100% in-house support available in English, Dutch, German, and French
  • Easy online access to support via the client portal
Ongoing customer support

Our services

With our professional services, we'll translate your brand strategy and business goals to deliver a customized, enterprise-grade DAM solution and implementation.

DAM Consultancy

Our DAM experts will work collaboratively with you, provide advice, and share best practices on how to make the most of your brand new DAM. Based on their vast experience implementing DAMs for companies in various industries, they will make sure you are ready to hit the ground running in no time.

Theming

With the help of our teams, your Bynder portal can look and feel like an internal application. Leveraging a portal that matches your branding and communicates seamlessly with your other applications will create a consistent user experience and drive user adoption from the onset.

Integration Support

Bynder sits at the heart of your digital ecosystem. Use one of the many pre-built plugins or create custom integrations to position your Bynder portal at the center of your martech stack. Our technical teams will provide SDKs, UI components, and extensive API documentation—along with guidelines and best practices—to help you build successful integrations.

Complete Knowledge Base

Whether you are a seasoned DAM admin or just starting to move your first steps, our extensive Knowledge Base and our public DAM Admin Guide are your go-to places when you need product information. Always up-to-date and readily available online, they are designed to support and empower end-users in your organization.

Ongoing Best Practice and Admin Training Webinars

We provide regular admin training webinars to communicate new functionalities, product features, and best practices. You will also have the chance to take part in customer roundtables, discover inspiring and insightful use cases, and find inspiration on how to drive more ROI from your DAM.

Customer-Facing Roadmaps

At Bynder, we are committed to constantly improving our services and products through new features and functionalities. Be in the know about new product features coming your way and start planning how to implement these into your processes to drive maximum adoption and continue to maximize ROI.